Fraud Manager PalmPay Tanzania, aug 2023

Dar es-Salaam full time

Job description

Position Overview: We are seeking a skilled and motivated Fraud Manager to join our company in Tanzania. As a Fraud Manager, you will be responsible for developing and implementing strategies to detect, prevent, and mitigate fraudulent activities across our platforms. You will work closely with cross-functional teams to safeguard our customers' financial security and maintain the integrity of our services.

Key Responsibilities:

  1. Fraud Prevention Strategy:
    • Develop and execute comprehensive fraud prevention strategies, policies, and procedures tailored to the Tanzanian fintech landscape.
    • Stay updated on emerging fraud trends, technologies, and regulatory changes to adapt and enhance the fraud prevention approach.
  2. Detection and Monitoring:
    • Utilize advanced fraud detection tools, data analytics, and machine learning models to proactively identify suspicious activities and transactions.
    • Implement real-time monitoring systems to identify anomalies and irregular patterns indicative of fraudulent behavior.
  3. Investigation and Resolution:
    • Lead investigations into suspected fraud cases, collaborating with internal and external stakeholders, including law enforcement when necessary.
    • Gather evidence, compile reports, and provide recommendations for appropriate actions, such as freezing accounts or taking legal action against fraudulent entities.
  4. Risk Assessment and Mitigation:
    • Conduct thorough risk assessments to identify vulnerabilities and potential points of exploitation within the fintech ecosystem.
    • Develop and implement strategies to mitigate identified risks, ensuring a proactive approach to fraud prevention.
  5. Training and Awareness:
    • Develop and deliver fraud prevention training to internal teams, empowering them to identify red flags and take necessary actions.
    • Educate customers on safe practices to protect themselves from fraud and phishing attempts.
  6. Collaboration and Reporting:
    • Collaborate with customer support, compliance, legal, and IT teams to create a cohesive approach to fraud prevention.
    • Generate regular reports on fraud trends, cases, and mitigation efforts for senior management and regulatory reporting.

Qualifications and Experience:

  • Bachelor's degree in Finance, Cybersecurity, Computer Science, or a related field; relevant certifications (e.g., Certified Fraud Examiner) are a plus.
  • Proven experience of 4+ years in fraud prevention and management, preferably within the fintech or financial services sector.
  • Familiarity with fraud detection technologies, data analysis tools, and machine learning for fraud prevention.
  • Solid understanding of local and international regulations related to fraud prevention and customer protection.
  • Strong analytical skills to identify patterns, trends, and anomalies in transaction data.
  • Excellent communication skills to convey complex fraud-related information clearly and effectively.
  • Ability to lead investigations, manage external relationships with law enforcement agencies, and navigate legal procedures related to fraud cases.


  • Competitive compensation package and performance-based bonuses.
  • Opportunity to work in a cutting-edge fintech environment with a focus on fraud prevention and customer security.
  • Comprehensive health insurance
  • Chance to make a meaningful impact on customer trust and the company's reputation.
  • Professional development opportunities and training programs.

If you are passionate about safeguarding our customers' financial well-being, detecting fraudulent activities, and contributing to a secure fintech ecosystem in Tanzania, we encourage you to apply for this rewarding role.



Job Summary

Published On: Aug. 22, 2023, 7:14 p.m.

Vacancy: 1

Job Nature: full time

Location: Dar es-Salaam

Dead Line: Aug. 25, 2023

Company Detail

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.