Credit Operations Manager PalmPay, aug 2023

Dar es-Salaam full time

Job description

Position Overview: We are seeking a skilled and organized Credit Operations Manager to join our fintech company in Tanzania. As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.

Key Responsibilities:

  1. Loan Application Processing:
    • Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
    • Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.
  2. Documentation Management:
    • Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
    • Implement and enforce document retention policies to support effective record-keeping.
  3. Process Optimization:
    • Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
    • Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.
  4. Quality Control and Compliance:
    • Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
    • Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.
  5. Team Management and Training:
    • Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
    • Foster a collaborative and productive team environment.
  6. Vendor Management:
    • Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.
  7. Reporting and Analysis:
    • Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
    • Analyze data to identify trends, bottlenecks, and areas for improvement.

Qualifications and Experience:

  • Bachelor's degree in Business Administration, Finance, or a related field; a Master's degree is a plus.
  • A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
  • Strong understanding of lending processes, documentation requirements, and credit risk management.
  • Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
  • Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
  • Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
  • Strong communication skills to interact with team members, stakeholders, and external partners.


  • Competitive compensation package and performance-based incentives.
  • Opportunity to play a key role in shaping and optimizing credit operations within a dynamic fintech environment.
  • Comprehensive health insurance
  • Career growth opportunities through ongoing training and skill development.
  • Collaborative work environment that values innovation and process improvement.

If you are detail-oriented, have a knack for process optimization, and are passionate about enhancing credit operations to support responsible lending practices, we invite you to apply for this important role.


Job Summary

Published On: Aug. 22, 2023, 4:52 p.m.

Vacancy: 1

Job Nature: full time

Location: Dar es-Salaam

Dead Line: Aug. 25, 2023

Company Detail

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.