Loan Manager PalmPay Tanzania, aug 2023

Dar es-Salaam full time

Job description

Position Overview: We are looking for a motivated and experienced Loan Manager to join our growing fintech company in Tanzania. As a Loan Manager, you will play a critical role in overseeing the end-to-end loan origination process, ensuring efficient operations, managing a team of loan officers, and contributing to the company's growth through effective lending strategies.

Key Responsibilities:

  1. Loan Origination and Processing:
    • Manage the loan application process, from customer inquiry to loan disbursal, ensuring a smooth and efficient experience for borrowers.
    • Review and evaluate loan applications, conducting due diligence to assess creditworthiness, affordability, and adherence to lending policies.
    • Collaborate with underwriting and risk assessment teams to make informed loan decisions.
  2. Team Management and Leadership:
    • Lead and supervise a team of loan officers, providing guidance, coaching, and performance feedback to ensure high-quality customer interactions and loan processing.
    • Set performance targets, monitor team performance metrics, and implement training programs to enhance team capabilities.
  3. Lending Strategy Development:
    • Collaborate with senior management to develop lending strategies aligned with business objectives, market trends, and customer needs.
    • Identify opportunities for product innovation and enhancements to improve the company's competitive position.
  4. Customer Relationship Management:
    • Build and maintain positive relationships with borrowers, addressing inquiries, providing loan updates, and resolving issues promptly and professionally.
    • Ensure excellent customer service throughout the loan lifecycle.
  5. Compliance and Risk Management:
    • Ensure compliance with local lending regulations, data protection laws, and company policies to mitigate legal and regulatory risks.
    • Implement robust internal controls to prevent fraud, minimize credit risk, and maintain the integrity of the loan portfolio.
  6. Performance Analysis and Reporting:
    • Generate regular reports on loan portfolio performance, delinquency rates, repayment trends, and other relevant KPIs.
    • Conduct data analysis to identify areas for process improvement and implement strategies to enhance operational efficiency.

Qualifications and Experience:

  • Bachelor's degree in Finance, Business Administration, Economics, or a related field; a Master's degree is a plus.
  • A minimum of 4 years of experience in loan management, credit analysis, or lending operations within the financial services or fintech industry.
  • Strong understanding of lending principles, credit assessment, and risk management.
  • Excellent leadership skills with a proven track record of effectively managing and motivating teams.
  • Familiarity with Tanzanian lending regulations, consumer protection laws, and industry best practices.
  • Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
  • Exceptional communication skills to interact with team members, borrowers, and senior management.


  • Competitive salary and performance-based incentives.
  • Opportunity to be part of a dynamic and innovative fintech company contributing to financial inclusion in Tanzania.
  • Comprehensive health insurance
  • Career growth opportunities through continuous learning and professional development.
  • Collaborative work environment with opportunities to impact lending operations and strategies.

If you are passionate about driving lending operations, optimizing loan processes, and contributing to the financial empowerment of individuals in Tanzania, we encourage you to apply for this integral role.



Job Summary

Published On: Aug. 22, 2023, 7:17 p.m.

Vacancy: 1

Job Nature: full time

Location: Dar es-Salaam

Dead Line: Aug. 25, 2023

Company Detail

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.